NORMAL OFFICE HOURS:
Summer Hours: 9:00am to 7:00pm – from Labour Weekend (late October) to 31st March)
Winter Hours: 9:00am to 6:00pm – from 1st April to Labour Weekend (late October)
*Christmas Day – The Office is CLOSED
GENERAL CAMP INFORMATION:
ACCOUNTS
The balance of accounts are payable on arrival. Payment is required in full.
ALCOHOL
Murphy’s Holiday Camp is committed to providing a family friendly environment. Drunken or unruly behaviour will not be tolerated. No underage drinking allowed.
BOOK EXCHANGE
Books available in the Office, so please feel free to borrow or swap.
BOOKINGS
Bookings are available via email or phone, subject to availability. It is recommended that you book in advance.
Though our sites are generous in size, we cannot guarantee that large tents and/or additional gazebos, etc will fit. Please check when booking if you need clarity. Cabins / Sites will not be let to children under 18 years old.
*We do not accept bookings for a Christmas Day arrival (as our office is closed).
BBQ
Gas bbq is located for use (free-of-charge) down in front of the main amenities block.(This does not require a permit).
CANCELLATION POLICY
Cancelling a confirmed booking (when the Deposit is paid); or shortening a booking on arrival – during the Summer months – will incur a minimum daily charge for the length of the original booking; or loss of your Deposit.
During the Winter months – loss of Deposit, or a Credit – will be at the discretion of Murphy’s Holiday Camp.
CAR/BIKE WASH
This is located behind the Main amenities block. Access via gate to Off-site parking.
CHECK IN / CHECK OUT
Check in: from 12-midday
Check Out: by 10am
Overstaying may incur an extra charge if no late checkout is arranged. There are no refunds for an early departure.
CHILDREN UNDER 18
Parents (or caregivers) will be held responsible for the actions of all children included in their booking, and are expected to keep them supervised at all times. Children should not be unaccompanied in the Kitchen / Laundry areas.
CONDUCT
Murphy’s Holiday Camp is a family campground. Holidaying here requires consideration for your neighbours. Inconsiderate, aggressive or disruptive behaviour will not be tolerated and may result in eviction from the camp.
Under these circumstances there will be no refund given. Please report any inappropriate behaviour to staff asap.
COVID / ILLNESS:
If you (or someone in your booking) feel sick – please stay home and get well. If you, someone in your household or that you have regular, close contact with tests positive for COVID – please do not visit the camp.
*If you test POSITIVE – please self-isolate away from the Camp for 7-days.
*If someone in your household tests POSITIVE – please isolate away from the Camp – testing daily for 5-days.
DOGS
While we do not allow pets with cabin bookings, dogs are welcome to stay onsite with you. There is a small fee for dogs to stay. They must be tied up or on a lead at all times within the camp. DO NOT leave your dog in the camp unattended for long periods – they should accompany you most of the time – so as not to cause noise disturbance. Please clean up after your pets – disposing of bagged waste into a Non-Recyclable bin. DO NOT take pets inside camp-owned buildings, including camp cabins, the office and amenities blocks.
DRIFTWOOD / COLLECTED BEACH ITEMS
These should be returned to the beach before you leave. Please do not leave in cabins or at your site.
DRIVING
Please drive at a walking pace at all times. All roads are shared zones. Lots of young children regularly visit the camp, so please take care – especially near the playground. All young drivers must have a full license.
DUMP STATION
Waste from portable toilets must be disposed of at the dump station. This is located behind the Main amenities block. Access via gate at back – on the Men’s side.
EMERGENCIES
For all Emergencies – please dial 111
FAULTS
Please report any faults to staff as soon as possible.(e.g. Leaking taps; lack of water/power; faults with appliances; breakages). We rely on your co-operation here, as faults more often affect you, as campers.
FIRES
A Permit is required to light an open fire (including bonfires, fireworks, charcoal bbqs and braziers) – particularly during the hot summer months – and conditions must be met. Please contact the Whakatane District Council.
Any damage caused to Murphy’s Holiday Camp land or property due to your fire, will be your responsibility.
If you notice a fire that seems out of control please dial 111.
FIRE EXTINGUISHERS
Please note their positioning around the camp in case of emergency.
FISH TABLE
This is located beside the main amenities block – on the Men’s side. Please use the clean newspaper in the bin provided – no plastic wrappings! Dispose of wrapped fish waste into other bin.
FRIDGE/FREEZERS
These are available for shared use in the kitchens and laundry. Please clearly label all items with your name and departure date. The fridges will be cleared weekly, and any items unmarked – or past departure date – will be discarded. *Fish Bait to be stored in the Bait Freezer only. Please clearly label – as directed above.
HEALTH & SAFETY
Campers must observe all signage and report all hazards to staff. We’re committed to providing a safe and healthy environment for all campers and guests.
KITCHEN
Shared kitchen located in each of the amenities blocks. Please leave clean and tidy after use.*NO PETS inside.
There is a Vending Machine located in the kitchen at the main block. DO NOT allow children to use unaccompanied.
LATE CHECK-OUT
A Late Checkout may be available – please see the Office. This must be arranged prior to the morning of departure.
Late Checkout is not available during busy holiday times.
LAUNDRY
Shared laundry located in main amenities block. The cost is $4.00 per wash / $4.00 per dry. Coins are available at the Office during open hours. Please leave clean and tidy after use. *NO PETS inside please.
NOISE
Please be considerate of your noise levels at all times – and remain quiet between the hours of 10pm and 7am.
ORCHARDS / PADDOCKS
These areas are OUT OF BOUNDS to all campers and visitors. DO NOT feed the animals.
PARKING
We ask that you park your vehicle within your site boundaries. DO NOT use empty sites, roads or driveways.
There is an Off-Site carpark beside the main block – available on a first-come-first served basis. It may be full during busy times. Please check prior to booking if you wish to bring boats, trailers or additional vehicles.
PLAYGROUND / TRAMPOLINE
The playground structure is designed for children 11 years and under. Children under 12 must be accompanied at all times to ensure their safety.
POWERED SITES
Caravans and Campervans are legally required to have a current electrical warrant of fitness – before connecting to our power outlet. If tenting, you must have the correct RCD cord.
RATES
Please refer to our website (www.murphysholidaycamp.co.nz) or phone us (07 3222136) for all up-to-date rates.
RECYCLING
Please Recycle! There are 3 Recycling Stations around the camp. For easy disposal, try to keep rubbish separated into 4 main groups when at your cabin/site: Food Scraps / Paper_Cardboard / Cans_Glass_Plastic / General Waste (Non-Recyclable) – then dispose of them daily in each correct bin provided. Food scraps are fed to pigs – so no wrappings please! *DO NOT allow children to recycle unaccompanied.
SAND DUNES
Murphy’s Holiday Camp together with the Department of Conservation aim to protect the sand dunes – helping minimise beach erosion. Please keep outside the ropes at all times, and don’t let your pets wander. Though tempting, please DO NOT “slide down” steep areas –where sand dunes are trying to restore. (Please advise your children).
SHOWERS
Hot showers are unmetered but for use of paying campers only. Day visitors are welcome to use outdoor showers.
Rinse excess sand off outside before entering the showers. No wetsuits inside amenity blocks – please remove first.
*NO PETS inside please.
SMOKING
Smoking is prohibited in all camp-owned buildings, including camp cabins, the office and amenities blocks. Smoking is also prohibited in the playground area.
TOILETS
Toilets are located in the two amenity blocks. Due to low water pressure, cisterns may be slow to fill. Ensure the button is returned to “up” position after flushing; and do not use excess toilet paper. Dispose of all sanitary items in bins provided. Soiled nappies should be bagged/wrapped and placed in a Non-Recyclable bin. *NO PETS please.
VISITORS
To comply with Health and Safety – all visitors must report to the Office on arrival. Day visitors must park out in the Public reserve adjacent to Camp entrance, unless staff have agreed otherwise. They must vacate the Camp by 9pm.
Any visitors staying overnight are required to pay in full for their stay, on arrival to the Camp. If not prearranged, staff reserve the right to deny any extras if the camp is at capacity. Visitors are to park where advised upon arrival.
WATER
Water supply is limited – please conserve it! Be mindful that we are on low pressure, bore water – so at times water will flow slowly. The washing machines take at least an hour – longer when all are in use! Toilet cisterns are also slow to fill (ensure the button is returned to “up” position after flushing). Turn off taps after use; limit shower time.
*Please report any leaks or blockages as soon as possible so they can be repaired.
WOODPILES
The woodpiles are OUT OF BOUNDS to all campers. DO NOT remove any wood.
We thank you for your co-operation and consideration of others while here at Murphy’s Holiday Camp.
As our guests you are responsible for your behaviour and that of your visitors. As your host, Murphy’s Holiday Camp reserves the right to cancel bookings at its discretion and refuse future bookings.